Resources

Community Resources & Immediate Assistance

Whether you are interested in Healthy H.E.A.R.T.S. programs or simply looking for help and guidance, we are committed to supporting you. While applications are under review or if you are not yet ready to apply, we want to ensure you have access to safe, reliable, and immediate resources.

📍 Ellis County Resources

    • Call/Text 988 – Suicide & Crisis Lifeline (24/7 support)

    • Dial 2-1-1 – Texas Health & Human Services resource line

    • 911 – Emergency services

    • Ellis County Homeless Coalition

    • Daniel’s Den – Waxahachie
      📞 972-938-0103

    • C.A.R.E. Services – Waxahachie
      📞 972-923-2273

    • North Texas Food Bank (Ellis County Partners)

    • Helping Hands of Ennis
      📞 972-875-0218

    • North Ellis County Outreach – Red Oak
      📞 972-617-7261

  • Lakes Regional MHMR – Waxahachie
    📞 972-937-7669

    • Texas Health and Human Services

    • Workforce Solutions – Waxahachie
      📞 972-937-8114

    • CEAP Utility Assistance Program

    • Legal Aid of NorthWest Texas – Waxahachie
      📞 972-923-3344

    • Texas Advocacy Project
      📞 800-374-4673

    • The Heights (Ellis County Family Resources)

    • Brighter Tomorrows
      📞 972-262-8383

    • Hope’s Door New Beginning Center

📍 Dallas County Resources

    • Call/Text 988 – Suicide & Crisis Lifeline (24/7 support)

    • Dial 2-1-1 – Texas Health & Human Services resource line

    • 911 – Emergency services

    • Housing Crisis Center
      Emergency shelter, housing navigation, homelessness prevention
      📞 214-828-4244

    • The Bridge Homeless Recovery Center
      Shelter, meals, case management, employment assistance
      📞 214-670-1100

    • Family Gateway
      Shelter and transitional housing for families with children
      📞 214-823-4500

    • North Texas Food Bank
      Food pantries and mobile distributions
      📞 214-330-1396

    • Feeding America
      Find local food banks nationwide

    • Parkland Health
      Medical care regardless of ability to pay
      📞 214-590-8000

    • Metrocare Services
      Mental health, crisis support, psychiatric services
      📞 214-743-1200

    • Texas Health and Human Services
      SNAP, Medicaid, TANF, childcare assistance

    • Workforce Solutions Greater Dallas
      Job placement, training, childcare support
      📞 214-630-5949

    • Legal Aid of NorthWest Texas
      Free civil legal help
      📞 888-529-5277

    • Texas Advocacy Project
      Legal support for survivors
      📞 800-374-4673

    • The Family Place
      Shelter, counseling, transitional housing
      📞 214-941-1991

    • Promise House
      Support for youth and young adults experiencing homelessness
      📞 214-941-8578

    • Austin Street Center
      📞 214-428-4242

    • Dallas LIFE
      📞 214-421-1380

    • The Bridge Homeless Recovery Center
      📞 214-670-1100

    • Union Gospel Mission Dallas
      📞 214-637-6117

    • UGM Center of Hope (Women)
      📞 214-638-2988

    • Presbyterian Night Shelter
      📞 817-632-7400

    • Arlington Life Shelter
      📞 817-548-9885

    • Salvation Army – Dallas
      📞 214-630-5611

    • Our Daily Bread
      📞 940-514-1007

    • Family Gateway Outreach Team
      Contact: Isabelle
      📞 214-459-9736

    • Salvation Army – Fort Worth
      📞 817-344-1800

    • Samaritan Inn
      📞 972-542-5302

    • Interfaith Family Services
      📞 469-828-1805

    • Arms of Hope
      📞 903-224-4900 (Quinlan)
      📞 830-522-2200 (Medina)

  • Dallas County Health and Human Services – CEAP
    (Comprehensive Energy Assistance Program)
    📞 214-819-1848
    🌐 https://bit.ly/4rsBwjx

    Important: Appointments are required (no walk-ins)

    Services include:

    • Utility bill assistance

    • Energy crisis support

    • Help for low-income households

What to Expect When Seeking Emergency Shelter

Many emergency shelters in the DFW area operate on a walk-up, first-come basis and may reach capacity quickly. Availability can change daily, and placement is not guaranteed—even after calling ahead.

Families are encouraged to:

  • Arrive early in the day whenever possible

  • Be prepared for wait times or referrals to alternate locations

  • Bring identification and essential documents if available

  • Understand that stays may be short-term or overnight only, depending on capacity

If a shelter is full, staff may provide guidance on other local options.

Applying to Healthy H.E.A.R.T.S. does not replace emergency services or immediate assistance. If you are in crisis or unsafe, please reach out to one of the resources above or call 911.
Healthy H.E.A.R.T.S. shares these resources to support immediate safety and stability while applications are under review and program services continue to develop.
Our team is committed to reviewing each application with care, dignity, and respect. If selected, a Healthy H.E.A.R.T.S. team member will contact you with next steps.
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